Privacy Policy
1. Introduction
• CareBedHire.co.uk is committed to protecting the privacy and security of personal information of our customers in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, share, and protect your personal information when you use our Hospital/Care bed hire services.
2. Information We Collect
• Personal Information: Name, contact details (address, phone number, email), and date of birth.
• Medical Information: Information about health or medical conditions that is necessary to provide safe and appropriate services, with explicit consent.
• Financial Information: Payment information, including bank account or card details, which are processed securely through third-party payment processors.
• Usage Data: Information on how you interact with our services, including rental history and preferences.
3. Purpose of Data Collection and Use
• Service Provision: To arrange, deliver, and maintain the Hospital/Care bed hire service.
• Customer Support: To provide ongoing support, including responding to inquiries or addressing any issues.
• Billing and Payment: To process transactions, send invoices, and manage accounts.
• Communication: To communicate important information regarding the rental agreement, terms, or service updates.
• Legal Compliance: To comply with applicable laws, including tax, accounting, and regulatory requirements.
4. Legal Basis for Processing Personal Data
• Contractual Necessity: Processing data is essential for fulfilling the rental agreement and providing the hired equipment.
• Consent: Medical information and marketing communications are processed based on explicit consent, where required.
• Legitimate Interests: To improve services, ensure equipment safety, and enhance customer experiences.
• Legal Obligation: To meet legal and regulatory obligations in the UK.
5. Data Sharing and Disclosure
• Service Providers: We may share information with trusted third-party providers (e.g., delivery companies, payment processors) as necessary for fulfilling the hire service. These parties are obligated to comply with data protection laws.
• Legal Obligations: We may disclose information as required by law or legal processes (e.g., to comply with a court order or regulatory request).
• Business Transfers: In case of a merger, sale, or acquisition, personal data may be transferred to the new owner, with advance notice to customers.
6. Data Security
• We implement robust security measures to safeguard personal data from unauthorized access, use, alteration, or disclosure. Measures include data encryption, secure servers, restricted access, and regular security audits.
7. Data Retention
• Personal information is retained only as long as necessary for the purposes outlined or as required by law. For example, financial records may be retained for tax purposes, while personal data related to the hire service will be deleted or anonymized when no longer needed.
8. International Data Transfers
• Personal data may be transferred outside the UK, but only where adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent measures that ensure compliance with UK data protection standards.
9. Your Rights
• Right of Access: You may request access to personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of personal data under certain conditions.
• Right to Restrict Processing: You may request restriction of processing of your personal data in certain circumstances.
• Right to Data Portability: You may request that we provide your data in a commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where consent has been provided, you have the right to withdraw it at any time.
• To exercise any of these rights, please contact us at info@carebedhire.co.uk
10. Contact Information
• If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
• CareBedHire.co.uk
• Email: info@carebedhire.co.uk
• Phone: 07759 462285
11. Complaints
• If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
ICO Contact Details:
Website: https://ico.org.uk
Phone: 0303 123 1113
12. Updates to this Privacy Policy
• We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify customers of any significant changes, and your continued use of our services following updates signifies acceptance of the revised policy.
By using our Hospital/Care bed hire service provided by CareBedHire.co.uk, you acknowledge and agree to this Privacy Policy.